Aucune session programmée pour le moment. Contactez notre équipe pour toute demande d'information.
The computer support technician installs, configures and troubleshoots fixed or mobile computer workstations, as well as their peripherals, in order to adapt the workstation to the needs of the user.
He/she assists the user on site, in a network environment, in order to ensure that his/her workstation functions correctly.
He/she intervenes alone, at the request of the user, his/her manager or the service centre. He/she works autonomously while respecting the customer's request and reporting according to predefined procedures.
Finally, the technician practices permanent technical monitoring.
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Certificate of professional skills 1. Commissioning digital equipment - Install a system or deploy a master on a client workstation. - Work on the hardware components of digital equipment. - Update, configure and personalise digital equipment. - Contribute to the security of digital equipment and its data.
Certificate of professional skills 2. Work on infrastructure components - Work on network equipment. - Work on an Active Directory-type network directory. - Install and configure a network service for a very small business or an individual.
Certificate of professional skills 3.Assist or troubleshoot customers or users - Provide technical support in a commercial context. - Handle an incident in a service centre and monitor the fleet. - Assist users in an office environment or on their digital equipment. - Diagnose and resolve a digital malfunction
Professional qualification from the Ministry of Labour
Level 4 (Baccalauréat, BP, BT)
Find out more about this qualification (RNCP37681, exact wording of the diploma, name of the certifier, registration date of the qualification) by clicking here.
Maximum total duration of 1,420 hours, including 252 hours in a company and 1,168 hours at the training centre.
The duration of the course is indicative and will be determined according to your profile.
All audiences
Interest in the IT field and personal use of this equipment. Attracted to direct customer relations. Geographical mobility.
10 people
Teaching method
Mixed training
Teaching methods
Group lessons
Combined face-to-face and distance learning
Services provided face-to-face and/or remotely
Classroom examination
Equipment
Equipped technical platforms
Room equipped with networked computer workstations
Unmarked room with video projector
Monitoring and individualisation
Positioning upstream of training entry.
For beneficiaries with disabilities: possible adaptation of training and certification methods, support by the GRETA-CFA's TH referent.
Interviews with the educational referent and/or the continuing education advisor, head of centre upstream of training.
Trainers experienced in individualised learning.
Trainers with 3 years' higher education and significant experience in adult education, professional speakers.
Tests at the end of the course (one-off assessment)
Professional portfolio
Interview with a professional panel
Possibility of validating one or more skill blocks
Total price including VAT: €17520.00 Hourly rate including VAT: €15.00 Hourly rate including VAT: €15.00
Hourly rate including VAT: €15.00 .
This price is indicative and non-contractual. Depending on your status, this course can be fully financed. Contact us.
Positioning test by appointment. (ICO)
Present yourself with the liaison form from the prescriber (Mission locale, Pôle emploi...).
Present yourself with your identity card (CNI) and your carte vitale (INSEE number)
Interview by appointment. (RDVIP)
Depending on the funding body, training is available between 15 and 45 days before the start of the course. Please contact us for further information.
Contact us to register for a meeting.
IT support technician
IT maintenance technician
Deployment technician
Customer support technician
After-sales service technician
Helpdesk technician
User support technician
Support technician
Access for people with disabilities
Accessible to people with disabilities .
Transport
centre ville direction marseille the rue de chateauredon runs parallel to the allées de Craponne
School assets:
Equipped, dedicated room,
Room equipped with a video projector,
Individual PC made available by GRETA-CFA PROVENCE throughout the training course,
(1 CPU per trainee, + 1 laptop per trainee if required)
Fibre and Wifi internet connection,
Various teaching materials: Patch cabinets, switches, servers, central units to be dismantled, cables, connectors, specialist tools, etc...
Statistics specific to the Salonnais area on the IT Assistance Technician training course run at Collège Jean Bernard
Rates calculated on the basis of 10 learners
100% pass rate for 10 candidates sitting the exams
Satisfaction rate for learners who have completed their training: 100% out of 10 people who responded to our satisfaction survey.
Overall job placement rate: Not achieved to date
Position placement rate: Not achieved to date
Recommendation rate: 100% out of 10 respondents to our satisfaction survey
Study continuation rate:30%
Rate of interruption during training: 16.7%
Rate of continuity until the exam of 83.3% out of 12 candidates who started the training
Rate of return to employment for all GRETA-CFA PROVENCE training courses combined: 67% (Statistics updated on the InserJeunes link below).
This course is eligible for the CPF.
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